{"id":15641,"date":"2025-12-23T18:38:44","date_gmt":"2025-12-23T18:38:44","guid":{"rendered":"https:\/\/vanroeybois.com\/conditions-generales-dutilisation-cgu-2-3-4-5\/"},"modified":"2026-08-31T11:08:31","modified_gmt":"2026-08-31T11:08:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/chauffagevert.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15641\" class=\"elementor elementor-15641\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3e873ff8 e-flex e-con-boxed e-con e-parent\" data-id=\"3e873ff8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b5b1cb1 e-con-full e-flex e-con e-child\" data-id=\"7b5b1cb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bff90fb elementor-absolute elementor-widget elementor-widget-woodmart_menu_anchor\" data-id=\"6bff90fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"woodmart_menu_anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu-anchor\" data-id=\"Our_Team\" data-offset=\"150\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45590232 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"45590232\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\"><\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45cedbac elementor-widget elementor-widget-wd_accordion\" data-id=\"45cedbac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQuels sont les moyens de paiement accept\u00e9s ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"\" data-start=\"453\" data-end=\"487\">Nous acceptons les paiements par :<\/p><ul data-start=\"489\" data-end=\"604\"><li class=\"\" data-start=\"489\" data-end=\"582\"><p class=\"\" data-start=\"491\" data-end=\"582\">Cartes bancaires : Visa, Mastercard, American Express et autres cartes de cr\u00e9dit majeures<\/p><\/li><li class=\"\" data-start=\"583\" data-end=\"604\"><p class=\"\" data-start=\"585\" data-end=\"604\">Virement bancaire<\/p><\/li><\/ul><p class=\"\" data-start=\"606\" data-end=\"677\">Nous ne proposons pas de PayPal, de paiements \u00e9chelonn\u00e9s ou de ch\u00e8ques.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"1\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tComment savoir si un produit est en stock ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"\" data-start=\"728\" data-end=\"890\">Lorsque vous consultez un produit sur notre site, c\u2019est qu\u2019il est disponible en stock. S\u2019il n\u2019est plus en stock, il est automatiquement retir\u00e9 de notre catalogue.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"2\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQuels sont les frais de livraison ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"\" data-start=\"933\" data-end=\"1105\">La livraison est gratuite pour toutes les commandes pass\u00e9es sur notre site. Aucun frais de transport ne sera factur\u00e9, quel que soit le poids ou la taille de votre commande.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"3\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tComment suivre ma commande ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"\" data-start=\"1141\" data-end=\"1311\">D\u00e8s que votre commande est exp\u00e9di\u00e9e, vous recevez un courriel contenant un num\u00e9ro de suivi. Vous pouvez suivre l\u2019\u00e9volution de votre colis sur le site web du transporteur.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"4\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tComment puis-je annuler ou modifier ma commande ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"\" data-start=\"1368\" data-end=\"1652\">Si vous souhaitez annuler ou modifier votre commande, veuillez nous contacter imm\u00e9diatement apr\u00e8s l\u2019avoir pass\u00e9e. Nous ferons de notre mieux pour traiter votre demande avant l\u2019exp\u00e9dition. Apr\u00e8s l\u2019exp\u00e9dition, vous devrez exercer votre droit de r\u00e9tractation pour retourner les produits.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"5\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tComment demander un remboursement ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"\" data-start=\"1974\" data-end=\"2239\">Si vous avez retourn\u00e9 un produit conforme aux conditions de notre politique de retour, nous proc\u00e9derons \u00e0 un remboursement sur le mode de paiement utilis\u00e9 lors de la commande. Le remboursement sera effectu\u00e9 dans les 7 jours suivant la r\u00e9ception du produit retourn\u00e9.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"6\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQue faire si mon produit est d\u00e9fectueux ou endommag\u00e9 ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"\" data-start=\"2301\" data-end=\"2502\">Si un produit est d\u00e9fectueux ou endommag\u00e9, contactez-nous imm\u00e9diatement avec des photos du produit et votre num\u00e9ro de commande. Nous organiserons un \u00e9change ou un remboursement, selon votre pr\u00e9f\u00e9rence.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"7\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tVos produits sont-ils garantis ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"\" data-start=\"2542\" data-end=\"2805\">Tous nos produits b\u00e9n\u00e9ficient d\u2019une garantie fabricant de 2 ans. La dur\u00e9e de cette garantie varie en fonction du fabricant. Si vous rencontrez un probl\u00e8me avec un produit sous garantie, veuillez contacter notre service client\u00e8le pour conna\u00eetre la marche \u00e0 suivre.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"8\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQuels sont vos horaires d\u2019ouverture ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"\" data-start=\"2850\" data-end=\"2990\">Notre service client\u00e8le est disponible du lundi au vendredi, de 9h \u00e0 18h (heure locale). Nous sommes ferm\u00e9s le week-end et les jours f\u00e9ri\u00e9s.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"9\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tLes produits que vous vendez sont-ils destin\u00e9s aux professionnels ou aux particuliers ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"9\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"\" data-start=\"3415\" data-end=\"3744\">Nous proposons une large gamme de produits adapt\u00e9s aux professionnels comme aux particuliers. Accessoires Bois Am\u00e9nagement Int\u00e9rieur, Bois Am\u00e9nagement Int\u00e9rieur, Panneau Bois Agencement Int\u00e9rieur, Parquet\u2026 Si vous avez des besoins sp\u00e9cifiques, n\u2019h\u00e9sitez pas \u00e0 nous contacter pour obtenir des conseils sur le choix des produits.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"10\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQuelles pr\u00e9cautions prendre lors de l\u2019utilisation des outils \u00e9lectriques ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"10\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"\" data-start=\"3826\" data-end=\"4076\">Nous vous recommandons de toujours lire les instructions et de suivre les consignes de s\u00e9curit\u00e9 fournies avec les outils. Si vous avez des questions sur l\u2019utilisation d\u2019un produit sp\u00e9cifique, notre \u00e9quipe est \u00e0 votre disposition pour vous conseiller.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"11\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je modifier l\u2019adresse de livraison apr\u00e8s avoir pass\u00e9 ma commande ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"11\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"\" data-start=\"4155\" data-end=\"4416\">Si vous souhaitez modifier l\u2019adresse de livraison, veuillez nous contacter imm\u00e9diatement. Nous ferons de notre mieux pour mettre \u00e0 jour les informations avant que votre commande ne soit exp\u00e9di\u00e9e. Une fois la commande exp\u00e9di\u00e9e, il sera impossible de la modifier.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"12\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tComment puis-je contacter le service client ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"12\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"\" data-start=\"4469\" data-end=\"4636\">Nous nous effor\u00e7ons de r\u00e9pondre \u00e0 toutes les demandes dans un d\u00e9lai de 24 \u00e0 48 heures. 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